Yes, he has: Unlike previous Spotlight reports, which have concentrated on … service provision, this report focuses on an underlying reason that services end up failing. The correlation between poor knowledge and information management and delay, poor communication, financial uncertainty and poor complaints handling, and the human consequences of that, are evident… Successful knowledge and…
Back in 2017 The Homes and Communities Agency (now the Regulator for Social Housing)(RSH) wrote an important Innovation Plan. This plan considers how the sector might innovate and use the huge potential of technology, and mentions disruptive business models like “Uber and Airbnb” (paragraph 2) show the potential of technology to completely transform established industries….
Housing Associations spend about £23.7bn pa on building and maintaining homes, with something like £12bn being spent on overheads, systems and services. Naturally, many suppliers want to sell to housing associations. But they encounter obstacles that confuse or frustrate them. This short article explains how to avoid common pitfalls. Housing Associations have to buy products…
What exactly is a housing association (HA)? It’s not a simple question. Housing Associations own and manage homes (rented or sold at a discount), aimed at people not served by the private market. Most HA homes go to people who are homeless or in great need, who are given priority by their local housing authority….