“Legacy organisations grew all their people, processes and technology before the rise of the modern internet.” Professor Mark Thompson, “Digital Strategy and Leadership with Professor Mark Thompson“, YouTube At one point I was an early adopter. The first time I used a computer to produce publishable text, signaling the beginning of the end for hot…
It is self evident that any organisation that provides services must work out what their customers want. Over the years I have spoken to thousands of tenants, held large meetings, visited residents at home, read their letters of complaint, organised improvement plans and even changed the direction of the organisations I worked for. More than…
Housing Associations spend about £23.7bn pa on building and maintaining homes, with something like £12bn being spent on overheads, systems and services. Naturally, many suppliers want to sell to housing associations. But they encounter obstacles that confuse or frustrate them. This short article explains how to avoid common pitfalls. Housing Associations have to buy products…
What exactly is a housing association (HA)? It’s not a simple question. Housing Associations own and manage homes (rented or sold at a discount), aimed at people not served by the private market. Most HA homes go to people who are homeless or in great need, who are given priority by their local housing authority….