We need a National Social Housing Database, combining Open Data with Technology Standards. Sector wide, and government-led, this would be the cheapest and fastest way to drive improvement in social housing, transforming the customer experience while reducing costs. This is not just a technology solution. It is a multi-level good governance opportunity. Regulator-set data standards…
It is commonplace to say our staff are our greatest asset. Or to use the cliche – residents at the heart of everything we do. And while I don´t decry either sentiment, our greatest asset is the most neglected – the houses we own. Our assets (another word for homes, but one that frames them…
Competition is a defining component of a capitalist economy. It has positive effects – encouraging companies to design new products, reduce prices and improve services. Unfortunately, it is also very wasteful – the wheel is reinvented several times before the optimum design is adopted. The Housing Association sector is considered to be outside or at…
If you own your own home you will probably manage it yourself. You make sure your home is repaired when it needs it, you pay the mortgage, the insurance and any standing charges. You do the gardening from time and time, and stay cordial, if not friendly, with your neighbours. If you are a flat…
Yes, he has: Unlike previous Spotlight reports, which have concentrated on … service provision, this report focuses on an underlying reason that services end up failing. The correlation between poor knowledge and information management and delay, poor communication, financial uncertainty and poor complaints handling, and the human consequences of that, are evident… Successful knowledge and…
Back in 2017 The Homes and Communities Agency (now the Regulator for Social Housing)(RSH) wrote an important Innovation Plan. This plan considers how the sector might innovate and use the huge potential of technology, and mentions disruptive business models like “Uber and Airbnb” (paragraph 2) show the potential of technology to completely transform established industries….